If you’re trying to log in, and you see an error saying that your 12MA username doesn’t exist, it will likely look like this….
This error usually occurs for one of two reasons
Reason #1: You’re typing your username incorrectly. Please go back and check the spelling of your username, and make sure you don’t have any additional spaces before or after your username.
Reason #2: You accidentally made a typo when creating your account and selecting your username. If this is the case, please reach out to us and we’ll assist you in fixing this issue.
You can reach us by:
1. Clicking on the “HELP” bubble in the lower right-hand corner of your screen.
2. Type in the word "Contact", then hit Enter.
3. Click on the blue button in the lower right hand corner that says "Contact Us"
4. Enter your details and your question and click "Send"
You can also contact us by emailing firstname.lastname@example.org or calling +1 678 894 1982 (M-F 10AM to 6PM Eastern Time)